Technical Support Services
You are not in the computer business. Technology gives your business an important competitive advantage but managing and troubleshooting desktops, networks, servers and IT security is not, and should not be, your core activity. I.T. Arrows, a division of Boxes and Arrows, Inc., can support you with the latest technologies while helping you to avoid profit-draining downtime. Detailed descriptions of our services are included below. For a free assessment contact us at (888) 554-1222 x102 or send us an email with your specific requirements.
Network Assessment and Configuration, Managed Services, Procurement and Vendor Management, and Hosting Services
We provide world-class managed services backed by the stability and knowledge of a pool of certified technical experts - all for a flat, predictable monthly fee. I.T. Arrows believes in proactive monitoring and preventive maintenance. Our goal is to make your systems work optimally. We provide top-class I.T. services with a sophisticated set of I.T. management tools currently available only to Fortune 1000 companies. Our technology allows us to proactively fix issues before they turn into problems and instantaneously attend to a problem to prevent disaster.
Our plans set you free from all the worries of cost and downtime and allow you to focus on your core business.
- We provide complete I.T. asset life cycle management, maximize system up time and minimize time to resolve issues when they occur.
- We proactively monitor your workstation, servers and network appliances for any sign of trouble 24x7 and will respond quickly to any issues. Often before you even notice a problem.
- We set you free from all the worries of cost and downtime and allow you to focus on your core business.
In short, I.T. Arrows can manage everything related to your desktops, networks and servers, including procurement and vendor management, and web hosting. We specialize in network management, server maintenance, desktop support, performance monitoring, patch implementation, anti-virus updates, software deployments and much more.
We have a team of certified engineers and technicians delivering high quality I.T. support from our Network Operations Center on 24x7 basis. Our knowledge, experience, and resources can be yours.
Server Management Plan - $100/Month/Server
- 24x7 monitoring by our Network Operations Center
- Alert assesment and Intelligent Escalation
- Categorization and prioritization of alerts
- Problem analysis by our expert team
- Steps to resolution and ticket tracking
- Remediation of configuration or maintenance issues
- Recommendations and advisement for larger issues
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Workstation Management Plan - $10/Month/Workstation
- Asset Management Reports
- Spyware and adware deletion
- Temp File deletion
- Monitored proactive Anti-virus signature updates
- Hard drive space monitoring
- OS Patch evaluation and white list deployment
- S.M.A.R.T. check Event monitoring
- Online Trouble Ticket Management
- Anti-Virus and Remote Assistance licenses included
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